The Outreach Report

Welcome to The Outreach Report monthly staff e-news!   

Save the Date! 

July


Cultural Competence in SUD Treatment (3 hours)

The focus of this course will be the development of cultural competence in counseling, which includes an understanding of how cultural issues impact the therapeutic relationship. The complexity of cultural identity will be explored for a deeper understanding of the role of culture on beliefs, attitudes, values, and behavior. The practice of cultural humility and cultural self-awareness will also be examined as a key aspect of cultural effectiveness. A variety of applications of cultural awareness and competence will be reviewed in the class.

  • Date: Wednesday, July 9, 2025
  • Time: 2:00 PM – 5:00 PM
  • Trainer: Kalisha Smith, DSW, LCSW, CASAC Master Counselor, Director, Outreach Training Institute, Outreach Development Corporation

Registration Deadline: July 2, 2025

• • • • •

Domestic Violence and Substance Use (3 hours)

The causes, prevalence, and dynamics of domestic violence, including issues of power and control, the psychology of the victim and the impact on children, and approaches in the context of treatment for substance use disorders are examined in this course.  Participants will learn how screen for DV, get treatment for victims and batterers, and do safety planning with victims of domestic violence.

  • Date: Wednesday, July 16, 2025
  • Time: 2:00 PM – 5:00 PM
  • Trainer: Kelly Smith, LMSW, Adjunct Instructor, OTI

Registration Deadline: July 6, 2025

• • • • •

Bringing Evidence Based Practices Into the Service Setting (3 hours)

The growing emphasis on evidence-based practices (EBP) raises issues of practical integration into the treatment setting. This presentation will address just what is an evidence-based practice, what are some of the currently recognized EBPs in substance use disorder treatment, and what are some of the considerations for integration into existing services.

  • Date: Wednesday, July 23, 2025
  • Time: 2:00 PM – 5:00 PM
  • Trainer: Adelya Urmanche, Ph.D., Adjunct Instructor, OTI

Registration Deadline: July 16, 2025

• • • • •

Working with Women with Opioid Use Disorders (3 hours)

This training will provide behavioral health professionals with essential knowledge and skills to address the unique needs of women in treatment, focusing on gender-specific approaches, trauma-informed care, and comprehensive support systems for recovery.

  • Date: Wednesday, July 30, 2025
  • Time: 2:00 PM – 5:00 PM
  • Trainer: Kalisha Smith, DSW, LCSW, CASAC Master Counselor
    Director, Outreach Training Institute, Outreach Development Corporation

Registration Deadline: July 23, 2025

• • • • •

Please see the final training being conducted in collaboration with the LGBT Network – The What, Why & How of Pronouns
Thursday , July 31, 2025 from 2:00pm – 3:00pm
1 Continuing Education Hour will be provided for CASAC, LMSW/LCSW, LMFT, and LMHC.
• • • • •

Behind the Scenes: Meet Our Medical Billing & Collections Team

While much of our work focuses on care, the critical work of our Medical Billing and Collections team ensures that services are financially sustainable and accessible. This dedicated group manages the complex financial side of healthcare—submitting insurance claims, ensuring proper coding, and following up on payments to keep our operations running smoothly. Their accuracy, persistence, and behind-the-scenes coordination not only support our organization but also help clients avoid disruptions in care. Get to know the talented professionals who make this vital work happen every day.

Susana Maruy

What is your name and title at Outreach?

My name is Susana Maruy, and I am the Director of Billing & Collections.

What are your key responsibilities in the Billing Department?

I am in charge of overseeing all aspects of the billing process, including solving billing errors. We need to ensure that the claims are submitted on time meeting all compliance regulations. The main aspect of my job is to optimize revenue cycle management. There are many other responsibilities I have but one that I consider a priority is assisting my team to develop their strengths by setting clear goals and expectations and providing support and guidance. I make sure that my team knows how much I appreciate their hard work and dedication. Fostering a positive culture of collaboration and respect is of utmost importance.

Where did you work just prior to joining the Outreach staff?

I worked as a Medical Biller at Lenox Hill Radiology and before that, I was a mortgage loan processor.

What drew you to working at Outreach and what do you enjoy most about working here? 

I was looking for better working opportunities and I had a feeling that Outreach could offer a supportive and positive working environment. What I enjoyed the most is working with such an amazing, kind and caring team at the billing department. They make all the difference as I come to work with the best attitude because I know I am lucky to have them as my team.

What is one fun fact about you

I love cats and I volunteer at Petco feeding the cats, playing and cleaning their habitats. I help and support many organizations that focus on rescuing stray and ferals cats. Currently I have 2 cats but I am hoping in the future I could adopt at least 2 more cats.


Liza B. Almontero

What is your name and title at Outreach?

My name is Liza B. Almontero, and I am a Billing Specialist

What are your key responsibilities in the Billing Department?

My key responsibilities are uploading and reviewing billed claims, correcting any errors as needed, uploading electronic payments from Claim.MD and transferring the data to a spreadsheet, posting payments electronically and manually when errors occur, including applying copays, deductibles, and coinsurance not processed automatically; reviewing claim denials and rejections; contacting insurance companies regarding incorrect denials or submitting online appeals for insurers that accept claim disputes such as HealthFirst and BCBS; and checking the Medicaid eligibility report on a monthly basis.

Where did you work just prior to joining the Outreach staff?

I worked at Queens Medical Care Corp and Lenox Hill Radiology

What drew you to working at Outreach and what do you enjoy most about working here? 

I was drawn to Outreach because of the competitive salary and benefits, as well as the positive working relationships I’ve developed with my colleagues.

What is one fun fact about you

One fun fact about me is that I love reading books and listening to audiobooks, and I enjoy watching YouTube videos about dessert making—especially cakes, pastries, and ice cream.


Joanne Dwarika

What is your name and title at Outreach?

My name is Joanne and I’m a billing specialist.

What are your key responsibilities in the Billing Department?

Ensuring accurate and timely insurance claims processing as per our billing schedules. Receiving, recording and posting payments. Verifying eligibility and updating client demographics when needed. Collaborating and following up with the sites, insurances and other team members to resolve billing inconsistencies and errors for accurate reimbursement. Verifying Medicaid eligibility on a monthly basis. Following up and tracking denials and appeals. Reviewing guarantor’s balances to ensure all claims are being billed. Plus, other billing related task.

Where did you work just prior to joining the Outreach staff?

Prior to working at Outreach, I was a billing associate at Advanced Billing and Collections working with multiple provider specialties.

What drew you to working at Outreach and what do you enjoy most about working here? 

Personally having known people who suffer with mental health/substance abuse, I appreciate Outreach’s mission in helping these people build healthier lives. I most enjoy working with my team.

What is one fun fact about you

I enjoy watching horror movies/shows.

Farrah Francois

What is your name and title at Outreach?

My name is Farah Francois, and I am a Billing Specialist

What are your key responsibilities in the Billing Department?

My key responsibilities in the Billing Department include verifying client insurance, posting payments, working error reports from the billing systems, following up on claims, submitting claims, and communicating with units when there are changes in a client’s insurance.

Where did you work just prior to joining the Outreach staff?

Just before joining Outreach, I worked at Pain Physicians NY.

What drew you to working at Outreach and what do you enjoy most about working here? 

I was drawn to working at Outreach because of the welcoming environment and the opportunity to be part of a team that makes a difference. What I enjoy most is the supportive atmosphere and the meaningful work we do every day.

What is one fun fact about you

One fun fact about me is that I love gardening.


Rose Bacchus

What is your name and title at Outreach?

My name is Rose Bacchus, and I am a Billing Specialist.

What are your key responsibilities in the Billing Department?

My key responsibilities in the Billing Department include doing claim submissions, posting payments, and more.

Where did you work just prior to joining the Outreach staff?

Before joining Outreach, I worked at Ace Medical Billing Services in Queens.

What drew you to working at Outreach and what do you enjoy most about working here? 

With 27 years of experience billing for Psychiatrists, Psychologists, and Clinical Social Workers, and many other specialty, I felt confident and well equipped to take on this position. The location being close to home was a bonus. What I enjoy most is working with such a supportive Supervisor, Susana, and a very caring and co-operative team. Our team is amazing and we always help each and learn from each other – it truly feels like family.

What is one fun fact about you

I love travelling, cooking, spending time with my large family and relaxing at a beach or pool whenever I can.

Congratulations!

  • Congratulations to Mary Brite and David Vizzini on their well-deserved promotions! Mary Brite has been promoted to Interim Chief Operating Officer, where she’ll oversee day-to-day operations across all Outreach programs. With over 20 years at Outreach—including roles as Chief Compliance Officer and VP of Outpatient Services—Mary brings exceptional leadership and a deep commitment to our mission. David Vizzini has been promoted to Senior Vice President, expanding on his current role as VP of Operations. Dave began his career at Outreach as a counselor and has steadily advanced through multiple leadership roles, demonstrating unwavering dedication and impact—especially in our residential programs. We’re grateful to have both Mary and Dave leading us forward during this pivotal time for Outreach.
  • Way to Go Aquiles Mouthon, from our Richmond Hill CCBHC team! Aquiles was featured a podcast hosted by OASAS titled: “De la Beca al Servicio: Cómo un Consejero Está Cambiando Vidas a Través de OASAS.” In the interview, he shares how an OASAS scholarship helped him become a certified addiction counselor—and how he’s using that experience to make a real impact in the Latino community. To listen, please link here: https://www.buzzsprout.com/…/17308915-de-la-beca-al…
  • Let’s also give a huge round of applause to Rose Marie Oliviero, Counselor at Bellport Outpatient Services, who has officially graduated from St. Joseph’s University with her Master’s in Social Work! She’s pictured below celebrating this milestone alongside fellow graduate and former Bellport social work intern Clyde Barto.
  • Please join us in congratulating Brianna Christiano-Adams from Bellport Outpatient Services on earning her Master’s in Social Work from Stony Brook University! Way to go, Brianna!
  • Sorany Acosta, R.N., Nurse Supervisor for Residential Services, proudly shared exciting news about two outstanding team members, Tiffany Cuellar and Sarah Triola! Both Tiffany and Sarah have recently earned their Associate Degrees in Nursing; Tiffany from Suffolk County Community College and Sarah from Queens College. They are now preparing to take the NCLEX, the national exam that will make them officially Registered Nurses! Even more inspiring, both have been accepted into Bachelor of Science in Nursing (BSN) programs and will begin their studies this fall. Please join us in congratulating Tiffany and Sarah on these incredible accomplishments and cheering them on as they take these exciting next steps in their nursing careers!
  • Outreach staff joined friends, family, and community partners at the LGBT Network’s annual Long Island Pride Parade & Festival in Huntington Village for a day filled with joy, unity, and connection. In addition to walking in the parade, staff shared info about our programs and services at our Outreach table at the festival.

Welcome to New Employees Hired Between May 16, 2025 – June 18, 2025

Titus Allen, Ridgewood Outreach House I
Olivia Cardone, Methadone Opioid Treatment  Scvs
Brian Davila, Brentwood Outreach House II
Denise Disponzio, Brentwood Women’s Residential
Daniele Ebron, Finance
Rachel Gibb Clark, Ridgewood Outreach House I
Victor Hodges, Nassau Outreach’s REACT Center
Cynthia Izaguirre, Richmond Hill Outreach Training Institute
Julie Laurence, Outpatient Services
Haley A. Lopez, Ridgewood Outreach House I
Johanna Michel, Ridgewood Outreach House I
Jannie Morales, Ridgewood Outreach House I
Luis Ortiz, Maintenance and Porter
Ethel Sawoe-Richardson, Brentwood Women’s Residential
Jordan Schietinger, Ridgewood Outreach House I
Freddie Vazquez-Rodriguez, Ridgewood Outreach House I

Best wishes to staff who celebrate Birthdays in June

Sorany Acosta
Katia Andrade
Patricia Baker
Diana Rosana Brathwaite
Melissa Centeno
Nasaric Jamel Charles
Marissa Coble
Larraine Cullam
Charlene Espada
Vaughn C Flake
Shaela Fridell
Margaret Garcia
Ariel Monet Graham
Rebecca Hladky
Stacy Ann Hunt
Lauren Irizarry
Laurie Ann Jackson
Brian Krempa
D’naja Monique Lawrence
Haley A. Lopez
Jennifer Macancela
Emma McCarthy
Samantha Milano
Jannie Morales
Emely Muy
Adesola Oguntunji
Aiysha Powell
Ethel Sawoe-Richardson
Christen Schilling
Gilda Sinvil
Ewa Szostak
Hedda Victor
Kmel Wilson

June Wellness Challenge: Summer Recipes Edition

This month, we asked: What’s your go-to summer recipe that’s healthy, budget-friendly, and packed with fresh produce? And once again, you delivered! A big thank you to everyone who shared their favorite dishes—your creativity and commitment to wellness continue to inspire us. From refreshing salads to hearty, wholesome meals, these recipes are perfect for savoring the season. We hope they spark new ideas in your own kitchen and bring joy to your table.

Happy cooking—and even happier eating! 

Vito Virgilio, Chef at Outreach House II, shared: A simple recipe I enjoy when the weather warms up are steak tacos. A Bavette cut of steak might be hard to find but it is tender with a lot of flavor that works great for tacos (especially if you can find a grass-fed version).

Grass-Fed Bavette Steak Tacos with Roasted Corn Salsa

Ingredients (Serves 4):

  • 1 lb. grass-fed bavette steak
  • 8 corn tortillas (100% corn, no additives)
  • 1 cup fire roasted corn (Whole Foods has a great frozen option with no additives)
  • 1/4 cup red onion, finely diced
  • 1/4 cup fresh cilantro, chopped
  • 1 tbsp fresh lime juice
  • Taco Seasoning, sea salt and black pepper

Instructions:

  1. Season steak with taco seasoning, salt and pepper. Grill for 3-4 minutes per side for medium-rare (depending on the thickness). Let rest for as long as it took you to cook it, then slice thinly against the grain.
  2. Mix fire roasted corn, onion, cilantro, and lime juice for salsa. Season with sea salt.
  3. Warm tortillas, fill with steak, and top with corn salsa.

Marsha Radulov, Director of Special Events and Fundraising sent in her healthy and delicious recipes for:

Bean Salad

Ingredients:

  • 1 can chickpeas
  • 1 can Black Beans
  • 1 can Red Kidney Beans
  • 1 can Sweet Corn (or you can use fresh corn – I sometime use grilled corn on the cob)
  • 1 can Beets or Roasted Beets
  • Half of 1 red onion, finely chopped or a few scallion stalks
  • Few cloves of fresh garlic finely chopped (3 cloves works best for me)
  • Zest of 1 lemon
  • Olive oil (to your liking)
  • Lemon juice to your liking (I use 2 – lemons)
  • 1 teaspoon Balsamic Vinegar

Instructions:

  1. Strain the beans and corn.
  2. Mix everything together in a large bowl.
  3. Add olive oil, lemon juice, and balsamic vinegar.
  4. Season to your liking. I sometimes add feta cheese.

This is so refreshing and can go with just about anything at a BBQ. Or just by itself. The lemon juice is key to the flavor.

Flavored Detox Water

Ingredients:

  • 1 cucumber
  • 1 lemon
  • Pint of strawberries
  • Handful of mint leaves
  • Large jug of cold water

Instructions:

  1. Place in a large Pitcher or Jug.
  2. Thinly sliced cucumber, lemon (with the peel), strawberries, and mint leaves.
  3. Add water and fill to the top and enjoy.

I sometime add other berries and fruit. It is a very refreshing way to stay hydrated.

Rose Bacchus, Billing Specialist, sent one of her favorite summer recipes:

Mango Cucumber Pineapple Chow

Ingredients:

  • 3 ripe mangoes, not soft, peeled and cut up in chunks
  • 1 pineapple, peeled, cored, and cut up in chunks
  • 2-3 cucumbers cut up in small pieces
  • Juice of 2-3 limes
  • 3 tsps. of salt or to taste and add more if needed.
  • Dash of hot sauce or fresh jalapeno peppers or chili peppers or any hot peppers you like (optional)
  • 1 bunch cilantro, chopped
  • 1 red onion, cut up in small pieces

Instructions:

  1. Mix everything and chill in fridge.

This can be eaten alone or with BBQ chicken, grilled fish, steak, or any meat of choice.

Courtney Ross from ORC OTP shared her refreshing recipe for a Summer Tomato and Cucumber Salad:

Ingredients:

  • For Salad:
    • 1 large cucumber
    • 4  tomatoes, roughly chopped
    • 1 small red onion, sliced
  • For the Dressing:
    • 1-2 tbsp. olive oil
    • 2 tbsp. lemon juice
    • 1 tsp dried oregano
    • salt and pepper to taste

Instructions:

  1. Peel and slice the cucumber into coins and add to a bowl. Slice the tomatoes and red onion and add to the cucumber.
  2. Mix together all the dressing ingredients and pour over the salad.
  3. Toss well and serve.

Galit Shayo, Senior Director of Finance wrote: My favorite light, refreshing, easy vegetable recipe for Fennel Salad:

Ingredients:

  • 1 large fennel bulb
  • ½ bunch fresh mint
  • ½ bunch fresh dill
  • ½ bunch fresh cilantro
  • 1 chili or jalapeno, chopped (optional)
  • 1 granny smith apple
  • ½ c toasted slivered almonds
  • ½ c fresh squeezed lemon juice
  • 1/3 c olive oil
  • 2 tsp salt
  • Crushed black pepper

Instructions: 

  1. Using a peeler, shave the fennel bulb and place in large bowl.
  2. Finely chop herbs and chili & add to bowl.
  3. Slice the apple into matchsticks & add to bowl.
  4. Lightly toast slivered almonds in small pan & set aside to cool.
  5. Dress the salad with lemon juice, oil, salt, pepper & toss well.
  6. Top with toasted almonds before serving.

Nalika Soreng, Compliance Specialist, shared: Although Ceviche is not in my culture, I fell in love with it years ago. I have eaten it at high-end restaurants, potlucks, barbecues, and on vacation. I love this so much that I’ve learned to make it in a simple way for my whole family to enjoy (I am a very entry level cook).

Shrimp Ceviche Recipe

Ingredients:

  • 1 lb cooked shrimp, peeled, deveined, and chopped
  • 1 cup freshly squeezed lime juice (about 8–10 limes)
  • ½ red onion, finely chopped or thinly sliced
  • 1 medium tomato, diced
  • 1 cup cucumber, peeled, seeded, and diced
  • 1 jalapeño or serrano pepper, finely chopped (optional)
  • ½ cup fresh cilantro, chopped
  • 1 avocado, diced (optional)
  • Salt and pepper to taste

Instructions:

  1. Marinate the cooked shrimp in lime juice for 15–30 minutes to let it soak up that citrusy flavor.
  2. Drain most of the juice and mix in the onion, tomato, cucumber, pepper (if using), and cilantro.
  3. Season with salt and pepper, then gently fold in the avocado just before serving.
  4. Serve chilled with tortilla chips, tostadas, or lettuce cups.

Vegan Option:
Swap the shrimp for chopped hearts of palm, young coconut meat, or even diced mushrooms. These alternatives absorb flavor beautifully and make it a plant-based delight.

Elliot Kloper, Talent Acquisition Specialist, shared an easy, healthy and refreshing recipe for American Crunch Breakfast (red, white and blue). Perfect for July 4th.

  1. Start with a cup of either Vanilla yogurt or Whipped Cottage Cheese.
  2. Top with ½ cup of blueberries
  3. Add 4 strawberries cut into ¼ inch pieces.
  4. Top with your favorite granola (for the crunch)

Kalisha Smith, OTI Director, sent in her favorite summer meal recipe: It is a simple but nutritiously packed salad and a side of salmon. It is super quick to make, and you can add some many options! For example, sometimes, I add strawberries or even grapes! I opt for the “eyeball method” and just see how much or how little of every ingredient I want to add.

In the picture above, I used:

  • Mixed Greens
  • Arugula
  • Avocado
  • Tomatoes
  • Cucumbers
  • Craisins
  • Pumpkin Seeds
  • Pepperoncini
  • Kalamata Olives
  • Bell Peppers (Red, Yellow, and Green)
  • Fresh Lemon & Lime Squeeze or Balsamic Dressing!

August Wellness Challenge: My Summer Happy Place

We want to know—what’s your summer happy place? Whether it’s your backyard hammock, a favorite walking path, your go-to beach spot, or even a summer blockbuster at a highly air-conditioned movie theater, we’d love to see it! Send us a photo of the place that brings you peace, joy, or a sense of calm during the dog days of summer. The first 10 staff to share their “happy place” photo will receive a fun prize, so don’t wait—show us where you go to recharge