Kelsey Silver has more than nine years of experience in the behavioral health field, seven of which focused on treatment for substance use disorders. As Outreach’s Director of Quality and Information, she oversees administration of the organization’s AVATAR Electronic Health Record (EHR), and interfaces with multiple departments to support the agency’s vision.
As a Licensed Marriage and Family Therapist with a background in technology, Silver uses her knowledge to bridge communications between the clinical and operational divisions of the agency, towards optimizing training, workflow and processes. She plays a key role in the design and implementation of Outreach’s EHR, including quality assurance, training, monitoring, and improvement, and managing the agency ‘help desk’ to ensure prompt and efficient response to requests for assistance within the EHR.
Silver additionally has a supportive role in ensuring accurate and timely billing, and contributes to agency efforts to ready for shift to a value-based payment model of care delivery as part of New York State’s healthcare delivery system transformation.
Silver earned both her Master’s degree in Marriage and Family Therapy and Bachelor of Arts in Psychology from Hofstra University.