Who We Are

At Outreach, we deliver high-quality behavioral health services and expand access to care – helping individuals and families build healthy lives.

Vision:

To be a premier provider and champion of behavioral health services, while facilitating access to medical services, by offering:

• High quality, evidence-based, and person-centered care, delivered by a qualified staff.
• Training programs that enhance the skills of professionals dedicated to delivering these services.

45+ Years of Community Impact
Building healthy lives across New York State.

Mission:

To inspire individuals and families to achieve a life of unlimited potential.

Our Purpose
Helping people thrive—today and into the future.

Values are:

• Diversity & Inclusion: We are committed to fostering a diverse and inclusive environment where everyone, regardless of race, ethnicity, age, education, skill set, or beliefs, feels equally involved, valued, and supported in all aspects of the workplace.
• Client Focus: We are dedicated to understanding and addressing our clients’ needs, while respecting their unique backgrounds and diversity.
• Leadership: Our services, facilities, and staff are recognized as industry leaders due to their excellence and commitment to meeting the needs of the clients and communities we serve.
• Integrity: Honesty, fairness, transparency, and trust are the core principles guiding all our interactions with staff, clients, and external partners.
• Responsive to Change: We view change as an opportunity for growth, approaching it with flexibility and proactivity to continually raise the standards of care we provide.
• Quality Improvement: We actively seek opportunities to improve every aspect of our operations, with a special focus on enhancing the quality of services delivered to clients and their families.
• Growth: We are dedicated to continuous learning, enhancing competence and wellness, and expanding our services to meet the growing needs of those we serve.
• Positive Environment: We combine cutting-edge facilities with initiatives that foster a welcoming atmosphere, prioritizing the health and safety of both clients and staff while supporting the long-term success of Outreach.

What Guides Us
Inclusive care. Honest & transparent leadership. Continuous improvement.

Our Commitment:

At Outreach, we believe everyone deserves access to quality care. We are committed to delivering services with dignity, respect, and equity. We are committed to:

• Serving anyone in need of services, regardless of their ability to pay.
• Offering discounted fees to anyone who qualifies.
• Never denying services based on a person’s race, gender, sexual orientation, national origin, disability, or religion
• Accepting, almost all private and public health insurance, including: Medicaid, Medicare, Children’s Health Insurance Program (CHIP)
• No one will ever be denied access to services due to inability to pay.

A discounted sliding fee schedule is available. Please see the front desk or your provider.

By the Numbers:

Outreach Timeline

Building Healthy Lives Since 1979

• Founded in Queens, NY to support individuals with substance use disorders and strengthen families and communities.
• Pioneered evidence-based behavioral health care and professional training.
• Expanded from Queens to serve NYC and Long Island.

1970s–1980s

• 1979 — Founded in Queens to support adolescents and families through education and outreach.
• Launched New York’s first adolescent residential chemical dependency program (ages 13–18) in Ridgewood.
• Expanded to assessment, court advocacy, outpatient care, and professional training.

1990s

• Opened Outreach House II in Brentwood, expanding residential care to Long Island.
• Launched the Outreach Training Institute (OTI), including CASAC credentialing and professional development.
• Opened headquarters in Richmond Hill, Queens, bringing leadership, training, and outpatient services together.

2000s

• Expanded across NYC and Suffolk County.
• Strengthened outpatient, family, and women’s programs.
• Rebranded as “Outreach: Building Healthy Lives.”

2010s

• Named one of New York’s Best Companies to Work For.
• Expanded alternative education, women’s services, Veterans care, and workforce training.

2020s

• Transitioned outpatient services to telehealth during COVID-19 while continuing residential care.
• Expanded outpatient services into Nassau County.
• Opened a Certified Community Behavioral Health Clinic (CCBHC) in Richmond Hill, Queens.
• Launched the agency’s first Comprehensive Opioid Treatment Program in Suffolk County.
• 2026 — Opening Downstate NY’s first Young Adult Residential Program (ages 18–25).
• 2029 — Celebrating 50 years of gold-standard care, recovery services, and professional training.